Developing Conference Radical Hospitality
Recorded On: 10/24/2016
You can't script conference radical hospitality. It's not something that you can fake or spin. When it's done authentically, it spreads like wildfire.
People who demonstrate radical hospitality don't look down on others. They welcome people, just as they are and invite them into the experience. More importantly, they engage conference participants.
So ask yourself, are you happy to have satisfied attendees? Meeting professional beware. This is a sneaky question that will lure you into the trap of status quo. Satisfaction does not equal learning or loyalty.
The better question to ask is, “Are your conference participants engaged with the experience?"
Participant engagement is actually one of the goals of conference radical hospitality. And participant engagement begins with team engagement—your team of volunteers and staff dedicated to serving on the front line at your event.
When you unleash authentic radical hospitality at your event it actually determines your bottom line! Now that's a bottom line worth investing in.
After attending this presentation, the participant will be able to:
- Discover how to create a conference culture of radical hospitality.
- Discuss how to discover your participants expectations of your event, one of the first stes in radical hospitality
- Explore intentional ways to make a great onsite first impression that extends Radical Hospitality before and after your event.
Sarah Michel, CSP
Vice President, Professional Connexity
Sarah is an Experience Architect who has been working in the meetings industry for over 15 years to create dynamic audience experiences. Her vast knowledge of next-generation learning and facilitation skills help design dynamic meetings that guarantee more participation, opportunities for networking and peer-to-peer interactions to assure a return on attendance.
Sarah is Vice President of Professional Connexity for Velvet Chainsaw Consulting helping organizations deliver on the networking promise at face to face meetings. She is a Certified Speaking Professional (CSP) awarded by the National Speakers Association and a nationally recognized expert on networking and the creator of the NetWORTHing® process.
Sarah has keynoted and facilitated for audiences and organizations around the world on how to be a more effective connector and the author of Perfecting Connecting©, A Guide to Mastering Networking in the Workplace and coauthor of the e-book, Conference Connexity.
She lives with her family in Colorado Springs were she is an active volunteer in her community.